- Customer Service
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- Returns & Replacements
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- Shipping & Delivery
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- Poles/Bullhorns - Free shipping (Expedited not available)
- All orders that exceed $250 - Free shipping
- Website orders less than $250 - $10 shipping and handling
- Telephone orders less than $250 - $20 shipping and handling
- Orders from Alaska and Hawaii - Call to place order
- Expedited service orders - Call to place order. Additional shipping and handling charges will apply.
- All shipments are F.O.B. origin; product ownership passes to you when it leaves our factory.
- Orders must ship to one location using the carrier of our choice to qualify for free shipping
Please call (888) 243-9445 if you require expedited service.
- Returns & Replacements
- New products with their packaging intact may be returned within 90-days from the original purchase date with prior authorization from e-conolight. Final credit from a return will be determined after the return product is inspected. A minimum 20% restocking fee will be assesed on all returns to cover the cost of inspection and repackaging. Shipping charges are non-refundable.
- When returning a product, use a carrier that has tracking capabilities. The customer assumes responsibility for ensuring the return shipment and filing the claim for lost or damaged returns. Poles, bullhorns, and some linear fluorescents are custom made and cannot be returned.
- Call our Technical Support Department at (888) 243-9445, Monday through Friday, 7a.m. to 5p.m. (CT) for return authorization.
- Ordering
- e-conolight products can be purchased from our website or by calling our order line at (888) 243-9445, Monday through Friday, 7a.m. to 5p.m. (CT)
- Orders received before noon (CT) that contain all in-stock products will ship same business day (M-F).
- Please double-check the lamp type, size and wattage before ordering replacement lamps and verify the voltage for your specific application before ordering light fixtures.
- Para espanol: (888) 243-9339
- Payment, Pricing & Promotions
- Visa, MasterCard, American Express and Discover Card are accepted for all prepaid orders. We also accept ACH debits. To use ACH you must first contact Customer Service at (888) 243-9445 and submit an Authorization Form.
- All product prices are subject to change and exclude shipping and handling and state sales tax. e-conolight does not offer invoice terms. Volume discounts are available on linear fluorescent products only.
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