- Return Policy
New products with their packaging intact may be returned within 90-days from the original purchase date with prior authorization from e-conolight. Final credit from a return will be determined after the return product is inspected. A minimum 20% restocking fee will be assessed on all returns to cover the cost of inspection and repackaging. Shipping charges are non-refundable. Final credits will be determined after the returned product is inspected.
When returning a product, use a carrier that has tracking capabilities. The customer assumes responsibility for ensuring the return shipment and filing the claim for lost or damaged returns. Poles, bullhorns, and some linear fluorescents are custom made and cannot be returned.
Call our Technical Support Department at (888) 243-9445, Monday through Friday, 7a.m. to 5p.m. (CT) for return authorization.