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Return & Replacement

Return & Replacement Policy

New products with their packaging intact may be returned within 90-days from the original purchase date with prior authorization from e-conolight.  Final credit from a return will be determined after the return product is inspected.  A minimum 20% restocking fee will be assessed on all returns to cover the cost of inspection and repackaging.  Shipping charges are non-refundable.

When returning a product, use a carrier that has tracking capabilities.  The customer assumes responsibility for ensuring the return shipment and filing the claim for lost or damaged returns.  Poles, bullhorns, and some linear fluorescents are custom made and cannot be returned.

To start the return or replacement process, please fill out the form below. A representative will be in touch within 24 hours of the submission.