e-conolight FAQs: Lighting Support & Expert Help

Product Information Link to Product Information

Where can I find product specification sheets?

On the product pages, scroll down to "Documents" and there you can download the one you need.

Do you offer additional products not shown on your website?

Why, yes, we do. If you’re interested in replacement parts, that is. Give us a call at 1-888-243-9445.

How are your products priced?

Fairly. And less than you’d expect. But our product prices, including promotional offers, can change. They also don’t include shipping, handling, tax, and all that other fun stuff.

What is Prop 65?

Here’s the thing: California regulates over 900 chemicals with Prop 65. Since we don’t specifically test for all of them, we’ve added Cali’s mandatory warning, just to make sure we’re following their new regulations. For more info, visit here.

Are product installation guides available?

On the product pages, scroll down to "Documents" and there you can download the one you need.

Do you sell replacement parts?

If they’re available, yes. Call our customer service experts at 1-888-243-9445 and ask us.

Shipping & Delivery Link to Shipping & Delivery

Do you ship internationally?

We currently ship to all 50 U.S. states. Just keep in mind it costs a bit more to ship to Hawaii and Alaska. Unfortunately, we don’t ship to any PO Boxes.

When can I expect my order?

Place it before noon CT during business hours, and our in-stock items ship the same day [*EXCLUDES HOLIDAYS]. Expect a nice package on your doorstep within 3-7 business days. Orders over 300 pounds will be shipped common carrier and need to be unloaded by the customer (that’s you). All shipments are F.O.B. original and once the product leaves our factory, it’s considered all yours. Congrats, by the way.

How much does shipping cost?

All orders $500 or more are the best thing ever: Free.*Exclusions may apply.If an order is less than $500, we tack on a small 12.5% shipping and handling fee, with a $14.95 minimum, but the most you’ll ever pay for shipping and handling is $39.99. As a side note, to get free shipping, orders have to ship to one location, using carriers chosen by us. Hawaii and Alaska don’t qualify for free shipping, but they make up for it by being Hawaii and Alaska.

Do you ship to Alaska and Hawaii?

Yes. Because Alaska and Hawaii are (gorgeous) states, too. Call 1-888-243-9445 for delivery to either place. Just a heads up: you’ll have a pay a little extra for shipping.

Is shipping included in my pole and/or bullhorn order?

Why, yes, it is. Shipping and handling is already included in the prices of all our light poles and bullhorns. Mainly so you don’t have to worry about it.

What does it mean if the product I want to order states it'll ship in: 1-3 days, 3-5 days, 3-6 weeks, 10-12 business days, etc.?

This means your product will be shipped directly from the supplier to your doorstep. You’ll be charged at the time your order is placed. You can track your order anytime here.

How can I find out if my order shipped?

You’ll get a nicely crafted e-mail as soon as your order ships. You can also check on your order by clicking here or by calling 1-888-243-9445.

Ordering & Payments Link to Ordering & Payments

How do I change or cancel my order?

Please call us as soon as possible at 1-888-243-9445 and we'll see what we can do to help. Please have your order number (or, Shipping Order (SO) number) or customer number handy. Orders that haven't been picked or shipped yet can usually be changed or cancelled.*Please keep in mind:in-stock orders typically ship within one business day. We unfortunately aren’t able to change or cancel orders that are in transit.

Do you offer bulk pricing or bulk discounts?

We do! We offer bulk pricing options for large projects. For example, if you're outfitting an entire warehouse or a large commercial space. Bulk pricing discounts aren't limited to these applications, so please contact us by phone or email to discuss options: 1-888-243-9445 or sales@e-conolight.com.

What payment methods are accepted?

1). CREDIT CARDS:The most common online payment option for e-conolight customers is through credit card purchases (Mastercard, Visa, American Express and Discover).

2). CHECK:Place your order with our Customer Service team at 888-243-9445 (para español: 1-888-243-9339), then list your order number in the memo section and mail your check to:

US Mail:e-conolight, LLC
PO Box 536126
Pittsburgh, PA 15253-5903

Priority Mail (UPS, FedEx, etc.):FGI WW LLC FBO e-conolight, LLC Attn: Lockbox Operations 536126 307 23rd Street Extension, Suite 950 Pittsburg, PA 15215
Please note: Once we receive your check, your order will ship.3). CREDIT TERMS:We offer NET30 terms for the following approved customers:

Commercial Business orders over $3,000
Government Agency orders over $500

Interested customers must submit this Credit Authorization Form for consideration and will be notified of approval status within 48 business hours.If approved, orders with invoice terms must be processed through our Customer Service team at 888-243-9445 (para español: 1-888-243-9339).

Can lamps for e-conolight products be purchased locally?

Yes. The high-intensity discharge (HID), fluorescent, and quartz halogen lamps used in our fixtures are your regular run-of-the-mill lamps, so you can get them from local retailers and lighting suppliers. Just keep in mind, this doesn’t apply to LED fixtures.

How do I place an order?

Easily. Quickly. Painlessly. All right on our website. Or, if you feel like talking to an actual person, please call our customer service professionals at 1-888-243-9445, They’re happy to chat Monday - Friday 7am - 5pm CT.

Do you charge sales tax?

We charge state sales tax on all orders. (We know; we hate it, too) You can submit a tax-exempt order, but to do that, we’ll need a valid Sales and Use Tax Exemption Certificate. Send your certificate to TaxCertificates@creelighting.com Or, if you want to mail or fax it:

e-conolight
Attn: Accounting
1501 96th Street
Sturtevant, WI 53177

Once your certificate is reviewed and approved, we’ll remove sales tax from your grand total. After that, your order will be charged and shipped. Still have questions? Our customer service professionals love those. Give ‘em a ring at 1-888-243-9445.

e-cono+ Link to e-cono+

Who do I contact if I have a question about the program?

You can contact sales@e-conolight.com

Are there certain products that wouldn't be eligible for the e-cono+ discount?

Yes. Your amazing e-cono+ discount excludes clearance products, poles and bullhorns, C-Lite tubes, LEVITON® controls, Cree Lighting® Noctura® Series.

How do I know my membership is active/how can I check on the status of my membership?

Simple. Log in to your account and head to the "My Account" page.

Do I need to make a purchase to become a member?

Nope. Joining the e-cono+ program is absolutely free.

Do I need to be logged in to receive my e-cono+ discounts/benefits?

Yes. Only logged-in members can receive e-cono+ discounts. Discounts can't be applied after your purchase, so don't forget to log in.

I changed my e-mail address. How do I update my membership?

Your e-cono+ account is tied directly to an email address. If your email has changed, you will need to create a new e-cono+ account for the new email address.

Can I apply my discount to previous orders?

Sadly, no. Your discount will only apply to all orders placed after you join the e-cono+ program.

How do I become a member?

Easily. Sign up here

What are the benefits?

All of the e-cono+ benefits can be found here. Hint: you may want to set aside at least 25-35 minutes to cover them all. Not really, but know there’s a lot.

When can I start using my benefits?

The minute you sign up. It’s that simple.

Can I cancel at any time?

Yes, although we’re not sure why you would. You can opt-out here.

Can I review the program’s Terms and Conditions?

You can. They’re right here. We recommend reading them right before bedtime.

Does my membership expire?

Nope. You’ll remain a member unless you wake up one day, decide you hate saving money, and opt out of the program.

How much does the program cost to join?

Zilch. Joining the e-cono+ program is free.

Oops, I forgot to sign in before I placed my order. Can you still apply the discount?

Unfortunately, discounts can’t be applied retroactively, so please make sure you’re signed in before your order is placed.

How are my discounts applied to my order?

Once you're logged in, your 10% off discount will be automatically applied to all eligible products. No need to punch in a promo code.

Link to

Returns Link to Returns

Do I have to use a specific carrier to return products?

We believe in freedom of…everything, so no. Whoever you choose, make sure to get tracking, since you’re responsible for the return shipment. Not to mention, you never know where those packages will turn up. If a package does get lost, you’re in charge of filing a claim.

What do I do if my fixture is defective?

Step one: hang onto it. Step two: submit this form online OR call our customer service team. They’ll start the claim process and get your replacement shipped out within the next 1-2 business days, so long as that item’s in stock. If your product is defective, you’ll be asked to send it back (free of cost to you), so we can figure out what the heck went wrong.

What do I do if my fixture arrives damaged?

Within 30 days of receiving the item, submit this form online OR call our customer service team and let them know. If your product is broken, you may be asked to ship it back, depending on the scenario. NOTE: you won't be charged return shipping on any damaged in transit or defective product.

Installation & HID Disposal Link to Installation & HID Disposal

Where can I recycle lamps and batteries?

First of all, you should be commended. Second, these places: www.lamprecycle.org or www.earth911.com.

What do “typical mounting height” and “typical spacing” refer to?

Typical mounting height is the range (in feet above grade) that a fixture should be mounted. Typical spacing is the measurement used (in multiples of mounting height) that two or more fixtures should be mounted apart from each other. Once you get these right, you’ll be the grandmaster of optimal light distribution.

Can I use a different lamp in my high-intensity discharge (HID) fixture?

If the world was perfect, then yes. But it’s not, so no. The components used in a HID fixture are power consumption-specific. So, a metal halide (MH) lamp can only be used in a fixture with an MH ballast. The good news is that our fixtures use industry-standard lamps that can pretty much be purchased anywhere.

FAQs