FAQs

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Product Information
Complete product specification sheets are available on individual product pages under the "Specs & Guides" tab.
Yes, installation guides are included with each fixture. They are also available on individual product pages under the “Specs & Guides” tab.
No, the components used in an HID fixture are power consumption-specific. A metal halide (MH) lamp can only be used in a fixture with a MH ballast. Our fixtures use industry-standard lamps that can be purchased from most local retailers.
High pressure sodium (HPS) lamps provide a soft yellow/orange light with a longer lamp life, while metal halide (MH) lamps offer a white light with a higher CRI.
Additional poles and replacement parts are available via phone at 1-888-243-9445.
All product prices, including promotional offers, are subject to change. They exclude shipping, handling and state sales tax.
Replacement parts are available on a limited availability basis. Please call customer service for replacement part inquiries at 1-888-243-9445.

Installation & HID Disposal
Yes, an online Lighting Layout Tool is available in our Resource Center.
Typical mounting height is the range (in feet above grade) that a fixture should be mounted. Typical spacing is the measurement used (in multiples of mounting height) that two or more fixtures should be mounted apart from each other. Both measurements should be used to achieve optimum light distribution.
Visit www.lamprecycle.org or www.earth911.com to find lamp and battery recycling centers in your area.

Ordering & Payments
Products can be purchased from our website or by calling customer service at 1-888-243-9445, Monday through Friday, 6 am to 7 pm (CT).
We accept Visa, MasterCard, American Express and Discover Card for all prepaid orders. ACH debits are also accepted. To use ACH, please submit the appropriate Credit Authorization Form (found on the bottom of the homepage). All product prices, including promotional offers, are subject to change. They exclude shipping, handling and state sales tax.
Yes, the high-intensity discharge (HID), fluorescent and quartz halogen lamps used in our fixtures are standard lamps that can be purchased from local retailers and lighting suppliers. Please note: this does not apply to LED fixtures.
Volume discounts are not available. However, tiered pricing is available on most Linear Fluorescent fixtures.
Yes, you can apply for invoice terms by submitting the appropriate Credit Authorization Form (found on the bottom of the homepage).
State sales taxes are levied on all orders. Tax-exempt orders will be accepted, but not processed, until a valid Sales and Use Tax Exemption Certificate is received. Certificates can be emailed to sales@e-conolight.com or sent via mail or fax to: e-conolight Attn: Accounting 1501 96th Street Sturtevant, WI 53177 FAX: 262-504-5408 Please contact customer service at 1-888-243-9445 for additional information.

Shipping, Delivery & Returns
Yes, please call 1-888-243-9445 for delivery to Alaska or Hawaii, additional shipping charges will apply.
Expedited services are available. Please call 1-888-243-9445 to place your order. Additional freight charges will apply.
All orders less than $100 will have a $5.00 shipping and handling fee. All orders that exceed $100 - free shipping. Please note: in order to qualify for free shipping, orders must ship to one location, using the carrier of our choice. Orders to be shipped to Alaska or Hawaii do not qualify for free shipping.
No, freight charges are not included in the price of all e-conolight and/or RUUD poles and bullhorns. Additionally, expedited services are not available.
When your order ships, tracking information will be sent to the email address on file. You can also check your order status by clicking here or calling 1-888-243-9445.
Ordered received before noon CT during normal business hours, on in-stock items, are generally shipped from the Midwest next day. You can expect delivery within 3-7 business days (depending on your locations). Most orders ship via FedEx Ground. Please note: orders over 300 lbs. are shipped via common carrier & must be unloaded by the customer. All shipments are F.O.B. origin; product ownership passes to you when it leaves our factory.
New products with their packaging intact may be returned within 90 days of the original purchase date. Prior authorization is required and can be obtained by contacting our Technical Support team at 1-888-243-9445. Custom poles, bullhorns and linear fluorescents cannot be returned.
No - however, please use a carrier that has tracking capabilities. The customer assumes responsibility for the return shipment and/or filing a claim for lost or damaged items.
No, shipping charges are non-refundable and final credits will be determined after the returned product is inspected.