How to Order
e-conolight products can be purchased from our website (24/7) or by calling our order line at 1-888-243-9445, Monday through Friday, 6:00a.m. to 7:00p.m. (CST)
Please double-check the lamp type, size and wattage before ordering replacement lamps and verify the voltage for your specific application before ordering light fixtures.
Para espanol: 1-888-243-9339
Shipping & Handling
In the event only some of the products are in stock at the time the order is placed, we will ship the in-stock product immediately and the backordered items will ship via ground shipping service at no additional charge, when stock is replenished
- If your order’s $500 or over, shipping’s the best thing ever: Free. That’s within all contiguous 48 states, and orders have got to ship to just one location, using a carrier we pick.
- All orders $500 or more are the best thing ever: Free. If an order is less than $500, we tack on a small 10% shipping and handling fee, with a $9.95 minimum, but the most you’ll ever pay for shipping and handling is $20.
- If you live in either Hawaii or Alaska: First of all, we’re jealous, and second, please call 888-243-9445, so we can help you place your order.
- If you need your products delivered ASAP, please call us so we can help you place your order and speed things up. You may have to pay a little more for shipping, but if it’s worth it, it’s worth it.
- Poles/Bullhorns ship free on orders over $500, but aren’t able to be expedited. Sorry, poles and bullhorns.
- All shipments are F.O.B. No, that’s not a rude word. But as soon as your product leaves our factory, know that it’s officially yours. Congrats, by the way.
- If you need to change where your package ships to, you may need to pay extra for that.
- Make sure you have all the equipment you’ll need to unload your products once they’re delivered. That’s all on you.
- If only some products are in stock when you place your order (don’t you hate that?), we’ll ship the in-stock products to you ASAP. All backordered products will then ship out via ground service as soon as they’re available, and you – rightfully – won’t get charged again for shipping.
Shipping Lead Times
Orders received before noon CT during normal business hours, on in-stock items, are shipped from the Midwest on the same day. You can expect delivery within 3-7 business days depending on your location. Larger orders may ship via common carrier and require you to be responsible for unloading.
Please call 1-888-243-9445 if you require expedited service.
Tax Exempt Sales
We charge state sales tax on all orders. (We know; we hate it, too) You can submit a tax-exempt order, but to do that, we’ll need a valid Sales and Use Tax Exemption Certificate. Send your certificate to firstname.lastname@example.org, Or, if you want to mail or fax it:
Once your certificate is reviewed and approved, we’ll remove sales tax from your grand total. After that, your order will be charged and shipped. Still have questions? Our customer service professionals love those. Give ‘em a ring at 1-888-243-9445.
We accept Visa, MasterCard, American Express and Discover Card for all prepaid orders. ACH debits are also accepted. To apply for NET30 - Credit Application, please submit the appropriate Credit Authorization Form.
All product prices, including promotional offers, are subject to change, and exclude shipping, handling and state sales tax.